Terms of Service

These Terms of Service (“Terms”) govern access to and use of the websites, products, and services offered by Bloom Identity LLC d/b/a Bloom ID (“Bloom Identity,” “Bloom ID,” “we,” “us,” or “our”), including verification codes and transactional notices delivered by SMS, RCS, and email. By using our services, you agree to these Terms.

1. Service operator

These services are provided by Bloom Identity LLC d/b/a Bloom ID. Questions may be sent to support@bloomidentity.com.

2. Description of services

Bloom Identity provides a minimal verification and delivery layer for applications. The customer owns its users and contacts. Bloom does not store raw email addresses or mobile numbers, and it does not hold or manage an audience. The service checks that an email or phone the application already has is reachable and authentic, using a one-time code. On successful confirmation, Bloom may retain an irreversible hash of that channel so transactional notices are not sent on a path that was never verified. It also delivers those codes and notices with retry methods and alternate routing across SMS, RCS, and email. Applications may send transactional, non-marketing messages about a service the user has started, such as a loyalty or payment enrollment, as well as account security alerts.

3. Account security

You are responsible for maintaining the confidentiality of credentials associated with your account and for activity that occurs under those credentials. If you use a Bloom Identity application, provide a mobile number or email address that you control. Notify us promptly at support@bloomidentity.com if you believe your account, phone number, or email address has been compromised.

We may require additional verification steps, including a code sent to the email or phone number on the account, suspend access, or refuse a request when we reasonably believe doing so is necessary to protect an account, our systems, or other users. Completing that code confirms you can receive communications at the destination we messaged.

4. Service availability

We aim to keep verification and notification services available, but we do not guarantee uninterrupted, timely, or error-free operation. Bloom uses retry methods and alternate routing across SMS, RCS, and email to improve the chance a message arrives. Delivery still depends on wireless carriers, device settings, network conditions, email providers, and inbox filtering outside our control. We may modify, suspend, or discontinue features with or without notice when reasonably necessary for maintenance, security, legal compliance, or operational reasons.

5. SMS, RCS, and email

Customer applications may send transactional messages by SMS, RCS, and email through Bloom Identity. Those messages include verification codes, security alerts, and notices related to a service the user has started (for example a loyalty or payment enrollment). They are not marketing or promotional.

Consent. You opt in to text messages by entering your mobile number in an application that uses Bloom Identity and requesting a verification code. Consent is not a condition of purchase. Frequency. Message frequency depends on the requests you make; typically one message per request. Opt out and help. Reply STOP to stop receiving messages, or HELP for help, or email support@bloomidentity.com. If you opt out, you may not be able to complete verification by text. Rates. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

6. Acceptable use

You may not misuse the services, including by attempting to intercept verification codes, interfere with other users’ accounts, probe or disrupt our systems, or use the services for unlawful purposes. Bloom Identity does not send messages that request passwords, payment card numbers, or Social Security numbers.

7. Eligibility

The services are intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13.

8. Intellectual property

The Bloom Identity name, site content, and related materials are owned by Bloom Identity LLC d/b/a Bloom ID or its licensors and may not be copied or used except as allowed by these Terms or applicable law.

9. Disclaimers and limitation of liability

The services are provided “as is” and “as available.” To the fullest extent permitted by law, Bloom Identity disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the services.

10. Changes

We may update these Terms from time to time. The revised Terms will be posted at https://bloomidentity.com/terms. Continued use of the services after an update constitutes acceptance of the revised Terms.

11. Contact

Bloom Identity LLC d/b/a Bloom ID
Email: support@bloomidentity.com
Website: https://bloomidentity.com/